Complia Instructions

What is Complia?

Complia is the official web portal for the Montana Medical Marijuana Program. Industry
stakeholders(Providers) can utilize Complia to manage the application process for patient, employee, and
business license applications. Complia allows users to update their previously submitted and
approved applications as well as renew expiring registrations. Patients and employees can also
order replacement cards through Complia.

Team Think Higher understands applying, submitting and using Complia can be a pretty intimating task. Therefore, we have put together these helpful links and walk-through to help aid in the process. If any questions arise during the process, dont hesistae to reach out to us or to stop in, we’d be happy to help.

What is Complia?

Complia is the official web portal for the Montana Medical Marijuana Program. Industry stakeholders (a.k.a Providers) will utilize Complia to manage the application process for patient, employee, and business license applications. Complia allows users to update their previously submitted and
approved applications as well as renew expiring registrations. Patients and employees will also order replacement cards through Complia.

What Information Do I Need To Apply?

Registered Cardholder Application Requirements

All registered cardholder applicants apply online via Complia’s Industry Portal.
The following is required when submitting an application for a registered cardholder or minor cardholder:
  • Photo of registered cardholder applicant
  • The photo must be SQUARE and properly oriented. Sideways or rectangular photos will be rejected. Please contact METRC Support if you need help rotating/cropping a photo. Photo must be a clear, color photo of the patient’s unobscured face taken within the last six months to reflect the patient’s current appearance with a plain white or off-white background. The patient must be directly facing the camera, have a neutral facial expression or natural smile with both eyes open, no sunglasses, and hats removed. The photo should be from the shoulders up. Generally, the photo should look like a driver’s license or passport photo. The file may not be digitally enhanced or altered in a way that changes the patient’s appearance. Photos that do not adhere to these requirements will be rejected.
  • Copy of MT Driver’s License, MT State ID, Tribal ID, or Passport. If submitting a passport, include a proof of residency document. Acceptable proof of residency documents include a utility bill or lease agreement. Contact the department for additional guidance.
    • For minor cardholder applicants, a copy of MT DL, MT State ID, Tribal ID, or Passport of legal guardian
  • Signed Physician Statement for a Debilitating Medical Condition
  • Name and address of provider
    • For minor cardholder applicants where a legal guardian is acting as provider, the legal guardian must register as a provider.
    • For minor cardholder applicants, proof of legal guardianship. Acceptable documents include birth certificate or court approved document Please contact the Montana Medical Marijuana Program for additional guidance.

I’d like to switch my provider to Think Higher Caregiving. What information do I need for Complia?

If you are current Montana Marijuana Program valid cardholder that is already registered within Complia and would like the switch providers to Think Higher Caregiving, please follow these directions.

  1. Log into your Complia account
  2. On the right hand panel, select ‘Create New Application’ or you can follow ‘Open Application –> Patient Update –> Create New Application’
  3. Select Patient Update in the ‘Application Type’ drop-down menu and hit ‘Submit’ which will bring you to a questionnaire.
  4. First, enter your current card number.
  5. Select ‘Yes’ for the question ‘Does this update application involve a change to the patient’s provider information?’ Ensure this is the only option selected unless other personal information updates are needed.
  6. Hit ‘Save’ which will bring you the ‘Questions’ tab of the application.
  7. Please update the following Provider Information in order to switch to Think Higher Caregiving.
    1. Provider Name: Think Higher Caregiving
    2. Provider License: P-00376
    3. Provider Address: 97 Shepherd Trail #14, Bozeman, MT 59718
  8. Review all other information prior to submitting, making sure that the image verify box is checked.
  9. A $10 Fee will be charged. Come in, let us help you and WE will cover the $10 fee!
  10. Applications with this new system are suppose to take 3-5 days to process, although longer wait times with State Process normally occur.

Complia Portal User Guide